HELP CENTER

WHAT IS YOUR NEW PATIENT PROCEDURE?

Please arrive 15 min early from your appointment time to fill out necessary paperwork. Please bring comfortable clothing like you would going to a gym to exercise and wear tennis shoes. The Physical Therapist will evaluate you and perform some treatment depending on time available as well as develop a Home Exercise Program to start off with. Please click HERE to fill out the contact form. Once we receive this, we will be in contact with you soon!

DO I NEED A DOCTOR’S REFERRAL?

As of September 1st, 2019, Patients who are paying through self-pay/private pay do not need a referral from a physician to be treated by any of our therapists for the first 10-15 business days from their initial evaluation. Once those days have been met, a patient would need a referral to continue with services. If you have insurance and are planning to use your insurance (For example: Medicare), a referral will be required for an Initial Evaluation & Treatment Visits after your Initial Evaluation Visit.

WHAT TYPES OF HEALTH INSURANCE DO YOU ACCEPT?

Currently, we are enrolled in Medicare, BCBS, Tricare East, United Health, and IMS insurance and is considered an out-of-network provider for all other insurance companies at this time. 

If you have out-of-network benefits with your private health insurance, we will provide you with all the documentation necessary to turn into the health insurance company for reimbursement. 

Payment for our services is due on or before the service date to protect our patient slots and avoid missed visits or cancellations.

We also accept CARE Credit now as well!

HOW LONG IS EACH VISIT?

For In House/House Call Outpatient Services: The initial evaluation can take up to 60 minutes depending on a variety of factors because every patient is different. The following treatment sessions can take 30-40 minutes each.
For Online/Telehealth Outpatient Services: The initial evaluation and following treatment sessions take about 30 minutes each depending on a variety of factors because every patient is different.
For Traditional Home Health Visits: The initial evaluation and following treatment sessions take about 30 minutes each depending on a variety of factors because every patient is different.
For the Clinic: The initial evaluation can take up to 60 minutes depending on a variety of factors because every patient is different. The following treatment sessions can take anywhere from 30-60 minutes each.

HOW MANY OUTPATIENT SESSIONS DO I NEED?

Although your Therapist will be able to provide you with a much more accurate timeline following your initial assessment, as a general rule of thumb, the following holds true: For minor movement challenges or non-chronic injuries, we usually see dramatic improvement within 4-6 sessions. For more major movement issues or chronic injuries, we ballpark around 10-12 sessions. Finally, for severe or long-term chronic issues, it may take up to 20 sessions to see a significant resolution of your symptoms. These are very general estimates and every patient case varies, and often you’ll feel improvement from the very first session. Your therapist will work with you to create a program that will be tailored to your needs during your initial session, so you’ll have an idea of your roadmap once you get seen.

WHAT TYPE OF SPACE DO I NEED FOR HOUSE CALL VISITS?

For House Call visits, the physical therapy session will require a quiet and private space. You will need enough room for a folding treatment table.

WHATS THE DIFFERENCE BETWEEN OUTPATIENT HOUSE CALL VISITS AND TRADITIONAL HOME HEALTH SERVICES?

Outpatient House Call visits would be for those who need the convenience of a therapist going to their home to perform their therapy. Whereas, traditional Home Health Services would be for those who are considered home-bound due to weakness or other medical conditions making it difficult for a patient to leave their house.

WHAT DO YOU BRING WITH YOU WHEN TRAVELING TO SEE CLIENTS?

A massage table, massage tools, exercise bands, and small weights as necessary.

WHAT IS TELEHEALTH?

Simply put, telehealth is the use of electronic information and telecommunications to promote long-distance health care. This can include video conferencing, streaming media, wireless communications, and other forms of internet communications. For many patients, work, family, or travel constraints preclude them from attending therapy three times per week. Telehealth enables a therapist to remotely monitor a patient’s Home Exercise Program and updates notes, without the patient needing to drive to the clinic. It’s a win-win situation and a patient can save time and be seen by a preferred clinician

WHAT DO I NEED FOR A TELEHEALTH VISIT?

You will need a computer or laptop with a webcam and microphone. It is preferred that you have headphones to hear each other better; however, it is not needed. Make sure you have a strong connection for better video quality and it is preferred that you are in a area where there is space to do exercises.

WHATS THE DIFFERENCE BETWEEN OUTPATIENT HOUSE CALL VISITS AND TRADITIONAL HOME HEALTH SERVICES?

Outpatient House Call visits would be for those who need the convenience of a therapist going to their home to perform their therapy. Whereas, traditional Home Health Services would be for those who are considered home-bound due to weakness or other medical conditions making it difficult for a patient to leave their house. We are currently subcontracted with the following Traditional Home Health Companies. Please choose one below and let them know you would like Surge Mobile Physical Therapy to perform your therapy needs!

-Sincerity Health Services LLC

Address: 6820 N Expy #77/83, Brownsville, TX 78526

Hours: 9 AM - 5 PM

Phone: (956) 350-9707

Website: http://www.sincerityhealth.com/



-Only Love Home Care

Address: 833 E Esperanza Ave #A, McAllen, TX 78501

Hours: 8 AM- 5 PM

Phone: (956) 631-8844

Website: http://onlylovehomecare.com

WHAT DO YOU BRING WITH YOU WHEN TRAVELING TO SEE CLIENTS FOR HOUSE VISITS?

A massage table, massage tools, exercise bands, and small weights as necessary.

Office: (956) 443-3844

Fax: (956) 815-2019

413 E Railroad St # A, Port Isabel, TX 78578, USA

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